If you have tried using Blinksale over the last week, you know that we have been the target of a very nasty series of attacks–what are known as DDoS (Distributed Denial of Service) attacks.
A DDoS attack is when some number of computers (usually from all over the world), organized by an attacker, flood a server or servers with “bad” requests, effectively preventing any legitimate requests (from you, our customers) from getting through. It is like going to order a pizza and having 300 people in line in front of you, but none of them ordering a thing—they’re just there to clog up the line.
Around 2:00pm CST on Monday, the DDoS attacks began. We realized we were under attack and immediately started putting extra security measures in place to filter out illegitimate traffic. The attacks subsided and things looked like they were getting back to normal. But within hours, new attacks surfaced.
The most frustrating aspect of all this, is that as soon as we plugged up one hole, another would be opened by the attackers. It’s like an uninvited game of whack-a-mole.
During this entire ordeal, we have been working with our primary hosting facility, The Planet, to bolster and reconfigure the servers, filter traffic, create blocking scripts, and do everything in our power to stop the attack.
We have put in place the best and most respected DDoS protection service available. It is a service of Verisign, the company that does the routing for the entire “.com” and “.net” domain names (and many others), handling over 50% of the world’s DNS traffic.
We are confident that this external protection, along with the numerous other server-based mechanisms that have been added (to the ones that were already there) will serve to keep Blinksale running smoothly.
Thank you for your patience this week as we worked through this really crappy, frustrating series of service interruptions.
You shouldn’t have to deal with this kind of thing (nobody should). We are very sorry that it has slowed you down this week and kept you from invoicing.
If you are having any lingering issues with your account, please email us or call 214-580-2003 (weekdays, 9-5 CST). Also, my direct email address is bc @ blinksale dot com (we are checking over the weekend of course).